To secure your booking, a Craft Cruiser tour must be paid in full at the time of booking. If you had a great experience, tips are appreciated for your driver and your bartender. The standard service industry 20% is customary, however tips are left completely up to each group.
Tours run rain or shine. We do our best to brave the Buffalo elements in the safest and most enjoyable way possible. We will only cancel a tour for extreme weather in which operating is impossible. 30+ days: 100% refund or rain check (valid for 90 days.) 14-29 days: Rain check (valid for 90 days.) Under 14 days: No refund or rain check.
Damage or Late Return Fees may be charged following the tour at the discretion of the Craft Cruiser team members. We will do everything we can to make sure you end your tour on time. Inappropriate behavior will result in early end to your tour and up to a $250 penalty. If a single passenger is out of line, they will be dropped off at the nearest stop and required to find their own transportation back to starting point. Examples include but are not limited to: Obscene or vulgar language, Intoxication levels deemed unsafe by team members, Public urination, Littering, Excessive noise, etc.